Last Updated: 26/11/2025

This Privacy Policy explains how Hoayek.com collects, uses, and protects your personal information when you access our website or purchase from our online store.
By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of personal data when you interact with our website:

a. Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely through third-party payment providers)
  • Order information

b. Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Device and browser type
  • Pages viewed and time spent on our website
  • Cookies and usage data

2. How We Use Your Personal Data

Your personal data is used to:

  • Process and fulfill your order
  • Communicate with you regarding your purchase, delivery, and customer service
  • Support your experience throughout this website (e.g., saved cart, preferences, login)
  • Improve our website and ensure security
  • Personalize your browsing experience
  • Send marketing communications, if you have opted in

Your personal data may also be used for other purposes described in this Privacy Policy, always in compliance with Lebanese data protection norms.

3. Cookies & Tracking Technologies

We use cookies to:

  • Keep your session active
  • Store your shopping cart
  • Improve site performance
  • Analyze traffic and usage patterns

You may disable cookies in your browser settings, but some features of the site may not function properly.

4. Sharing Your Information

We do not sell or rent your personal information.

However, we may share information with trusted third parties only when necessary:

  • Payment processors
  • Delivery and logistics partners
  • IT service providers (hosting, security, analytics)
  • Legal authorities, only if required by Lebanese law

All third parties are required to protect your information and use it only for the agreed purposes.

5. Data Protection & Security

We implement strict security measures to protect your data, including:

  • Encrypted communication (SSL)
  • Secure payment gateways
  • Restricted access to customer information

However, no online system is 100% secure. By using our site, you acknowledge this risk.

6. Your Rights

You may request at any time:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of your account or data (except information required for legal or accounting purposes)
  • Opt-out of marketing communications

To make such requests, contact us at:
info@hoayek.com

7. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill your orders
  • Maintain legal and financial records
  • Provide customer support

Data no longer needed is securely deleted.

8. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of these websites.

9. Changes to This Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of the website after modifications indicates acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

info@hoayek.com
+961 5 921 080
Galerie Hoayek – Louaizeh, Lebanon